Call Mental Health Triage on
(free call except from mobiles or public phones) or
For a poison emergency in Australia call
The Drug and Alcohol Help Line is available 24-hours, 7 days a week on
For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:
24 hour health advice
during flood or storms
How can we improve our services? We want to hear your views and experiences.
Contact the Complaints and Client Services team to provide feedback or make a complaint.
Call: (02) 6207 5294
You can also speak with your CYPS Case Manager, if you have one:
Call the North Team: (02) 6207 1069
Call the South Team: (02) 6207 1466
Are you unhappy with a decision CYPS made? You have the right to speak up. See the information on Decision Reviews to find out more.
Are you unhappy with the services provided by, or on behalf of, the Community Services Directorate?
You have the right to provide feedback on services, ask for explanations or make complaints.
When you make a complaint, you will:
Your Complaint will be managed in accordance with the Complaints Policy.
Complaints are usually best resolved by talking to the person who provided the service or has made the decisions concerning you or your family.
You can also talk to the Complaints and Client Services (CCS) team.
If you are dissatisfied with the outcome of your complaint, you can escalate it. Firstly, you should request a CSD Internal Review.
Page updated: 19 Jul 2022
We acknowledge the Traditional Custodians of the ACT, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.